Returns & Exchanges Policy
At Willow Park Wines & Spirits, we stand behind the quality of our curated collection and offer returns or exchanges on unopened products within 30 days of purchase. Please note that due to provincial regulations, corked or defective bottles must be returned with at least 75% of their contents remaining for a full laboratory assessment.
Verify Eligibility
Ensure the product is unopened, in its original packaging, and accompanied by the original sales receipt or order confirmation.
Contact Our Team
Reach out to our customer service department via email or visit one of our retail locations to initiate the return process for your items.
Quality Assessment
For items suspected of being corked or spoiled, our sommeliers will perform a sensory evaluation to confirm the defect as per industry standards.
Receive Refund
Once approved, a refund will be issued to your original payment method, or you may opt for an immediate in-store exchange or credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing